If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email [email protected]

We will file a trace with Canada Post.
​

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.
​

We do not offer postage refunds if your order arrives late due to any postal issues.